WELSMS Refund and Non-Refund Policy

1. Purpose

This Refund and Non-Refund Policy explains when money or wallet balance may be returned in connection with WELSMS, a product of Elevonix Limited.

WELSMS provides digital services involving virtual numbers, SMS activations, OTP reception, API calls, and third-party provider resources. Because these resources may be reserved or consumed immediately, transactions are generally non-refundable.

2. General Non-Refund Rule

Except where required by applicable law or expressly stated by WELSMS, purchases and wallet transactions are final and non-refundable.

This includes, where applicable:

• Wallet deposits or credits after the balance has been successfully credited.
• Successfully completed number purchases or activations.
• Activations where the requested SMS/OTP has been received.
• Services already consumed, expired, cancelled, or released according to their stated rules.
• Purchases made using incorrect selections, including the wrong country, service, provider, or quantity.
• Transactions caused by user error, failure to monitor an activation, or failure to use a number within the applicable period.
• Fees, charges, taxes, or third-party costs that WELSMS is unable to recover.

3. Automated Refunds for Failed Activations

Where WELSMS offers an automatic refund for a failed activation, the refund is governed strictly by the activation rules displayed on the platform.

For example, if a particular activation product states that a number is automatically refunded after a specified period when no qualifying SMS/OTP is received, the refund will be processed according to that mechanism.

An automated refund is not a general refund right and does not apply to transactions outside the stated conditions.

4. When a Refund May Be Considered

A refund or balance adjustment may be considered where:

• WELSMS charged for a transaction that the system did not actually create.
• A verified technical error caused an incorrect duplicate charge.
• WELSMS expressly announces a refund for a specific incident or service failure.
• A refund is required by applicable law.
• Elevonix, at its discretion, approves an exceptional adjustment after reviewing the transaction.

Approval of one exceptional refund does not create a right to refunds for future transactions.

5. Third-Party Provider Failures

WELSMS relies on third-party providers. A third-party outage, carrier failure, rejected SMS, unsupported service, number blockage, provider API error, or provider policy change does not automatically create a refund entitlement.

Where the WELSMS system provides an automated refund mechanism for the affected transaction, that mechanism will apply. Otherwise, any adjustment is subject to transaction review and the terms of the relevant service.

6. Payment Disputes and Chargebacks

Users should contact WELSMS support before initiating a payment dispute or chargeback for a transaction they believe is incorrect.

Fraudulent, abusive, or unjustified chargebacks may result in account restrictions, suspension, termination, recovery of losses, and other lawful action.

Nothing in this Policy limits a user's rights under mandatory applicable payment or consumer-protection law.

7. Refund Method and Timing

Where a refund is approved, WELSMS may return the applicable amount to the original payment method or, where appropriate and permitted, credit the user's WELSMS wallet.

The timing of a card, bank, or other external payment refund may depend on the payment processor or financial institution and may be outside WELSMS's control.

8. How to Request a Review

A user requesting a refund review should contact WELSMS through the official support channel and provide the account email/identifier, transaction reference, date, amount, and a clear explanation of the issue.

WELSMS may request additional information reasonably necessary to verify the transaction and investigate the claim.

9. Finality of Policy

This Policy should be read together with the WELSMS Terms and Conditions and Privacy Policy. Where a transaction-specific rule displayed on WELSMS expressly provides an automated refund, that transaction-specific rule governs the applicable refund process.

10. Operator

WELSMS is a product of Elevonix Limited.